Frequently Asked Questions
Orders & Shipping
Q: How do I place an order?
A: Simply browse our collection, select your desired items, choose your size, and add them to your cart. Proceed to checkout to complete your purchase!
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, Mastercard, American Express), Afterpay, Choppy and other secure payment options.
Q: How long is the processing time?
A: Processing times may vary—standard processing time is 10-14 business days Monday - Friday
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 15 days of delivery for unused, unworn, and unwashed items with tags attached. Sale items are FINAL sale.
Q: How do I initiate a return or exchange?
A: Click HERE to start the return process.
Q: Who covers return shipping?
A: Customers are responsible for return shipping costs unless the item is defective or incorrect.
Custom Orders
Q: Do you offer custom designs or personalization?
A: Yes! Order through our Custom Orders page for more details on creating something unique.
Q: Is there a minimum order for custom designs?
A: No!
General Questions
Q: What are your business hours?
A: Business hours are 4:30 PM - 9:30 PM ET Monday - Friday with the exception of preplanned closures.
Q: How can I contact customer service?
A: Reach us at support@nccreationsllc.com or text 215-868-5383 during business hours. You can also use the Contact Us form HERE.
Q: Do you offer gift cards?
A: Yes! Digital gift cards are available in various denominations—perfect for any occasion.
Q: Can I track my order?
A: Absolutely! Once your order ships, you’ll receive a tracking link via email.
Q: How do I view the Wholesale collection?
A: Wholesale orders are B2B (Business to Business) ONLY. To view all items in the Wholesale collection create an account HERE.